Improving healthcare through service design and patient empowerment technologies

New York, May 21st

Background and Motivation

Digitalization of healthcare creates opportunities for services which allow patients to have a stronger role in their care. For example, shared decision-making tools can empower patients in care related decisions, sensor devices can help patients in building self-awareness of their health, and digital platforms provide new ways for patients to communicate with their peers and care professionals. Service design offers tools for harnessing these new digital enablers for patient empowerment through understanding ecosystems, user journeys and value co-creation models needed for successful implementation and adoption in context of care.

The motivation of the workshop is to connect people who have an interest in creating knowledge and tools addressing specific needs of designing services addressing the issues related to digitalization of services in healthcare context. In current service design methods, there is a gap in addressing digital nature of the service, for example interoperability, usability, security, personalization of the service pathway. In addition, there is need for addressing the specific characteristics of healthcare context in service design guidelines and approaches, such as designing for patient empowerment, health behavior change or self-management of chronic diseases. This workshop aims at creating new knowledge on how service design methods, tools and approaches can help in addressing digitalization in healthcare.

The workshop is colocated with Pervasive Health 2018, the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare, to be held in New York (US) from May 21 to 24, 2018.

Workshop objectives and topics

The potential of pervasive technologies to revolutionize healthcare and clinical attention, making the procedures and treatments more effective and economically viable, is undeniable. Nevertheless, the adoption of these technologies is greatly dependent on the adaptation of the services to the personal and organizational needs of their different users. The workshop aims at shedding some light on methodologies for design and novel technology approaches that may enable to build novel and successful services for prevention, diagnosis, treatment and knowledge creation, satisfying all the needs and expectations of the different stakeholders in the healthcare value chain with the specific emphasis on digitalization of health service, and techniques for patient empowerment. Examples of questions to answer are the following:

1. May clinical pathway transformation be driven by pervasive technologies?
2. What may be the impact of health applications targeting for patient empowerment, from prevention to treatment?
3. Which are the main hindrances to overcome for clinicians to promote the use of pervasive support technologies at different stages of life?
4. Which type of service design methodologies are the most adequate to increase the acceptance of pervasive technologies in healthcare?
5. How do patient empowerment affect the power relationships of health delivery? How does changes in power relationships affect adoption?
6. Which are the priorities for new directions of research in service design methodologies to be applied to the healthcare ecosystem?

In this context, the workshop welcome papers on these and other connected topics:

  • Tailored technologies and services for person/patient empowerment, from prevention to treatment.
  • Caregiver-Patient collaboration frameworks for decision making.
  • Specific approaches to tackle interoperability, usability, security, in the personalization of the clinical service pathway.
  • Experiences of clinical pathway transformation driven by pervasive technologies.
  • Cases of use of pervasive and social technologies for disease support.
  • Description and application of service design methodologies in healthcare.
  • Prospective studies on the potential of pervasive technologies as agent of change in traditional healthcare systems.

  • Submission Guidelines

    We invite both short (up to 4 pages) and long papers (up to 10 pages). The materials presented in the papers should not be published or under submission elsewhere. All submissions will be reviewed by the Program Committee and external experts to reach a decision on acceptance.

    Proceedings will be published in the ACM Digital Library. Submissions must adhere to the double-column ACM format using SIGCHI template. Authors must follow the conference format when preparing their papers. Please submit your papers in PDF format to before April 16.

    Selected papers will be invited to submit an extended version to the Electronic Jounal for Information Systems Evaluation.

  • Important dates

    March 30 2018: Workshop papers deadline

    April 15: Notification

    April 22: Camera-ready workshop papers

    May 21: Workshop day

Organising Committee

  • Ana M. Bernardos

    Information Processing and Telecommunications Center, U. Politécnica de Madrid, Spain.

    Minna Isomursu

    IT-University of Copenhagen, Digital Design Department, Copenhagen, Denmark.

    Sanna Marttila

    IT-University of Copenhagen, Digital Design Department, Copenhagen, Denmark.

Programme Committee

  • Gert-Jan de Vries

    Philips Research, Department of Chronic Disease Management, Eindhoven, The Netherlands.

    Jelena Mirkovic

    Researcher Center for Shared Decision Making and Collaborative Care Research Oslo University Hospital HF Division of Medicine, Oslo, Norway.

    Tomas Sokoler

    Associate Professor, IT University of Copenhagen, Denmark.

  • Teresa Macchia

    Experience Researcher, Digital Catapult, UK.

    José R. Casar

    Full Professor, Information Processing and Telecommunications Center, Universidad Politécnica de Madrid, Spain.

    Elisabetta Farella

    Head of Unit, Energy Efficient Embedded Digital Architectures, Fondazione Bruno Kessler, Trento, Italy.

  • Alberto Olmo

    School of Computer Engineering, Universidad de Sevilla, Seville, Spain.

    Erik Grönvall

    Associate Professor, IT University of Copenhagen, Denmark.

    Luis Luque

    Partner and Advisor, Salumedia, Seville, Spain.

  • Eduardo Cañada

    Head of Informatics, Hospital Universitario Infanta Sofía, Madrid, Spain.

    Fulvio Corno

    Associate Professor, Politecnico di Torino, Italy.

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